Frequently Asked Questions
Everything you need to know about shopping with Mary Jane's Headquarters.
What kind of packaging is used for shipping?
We prioritize your privacy. All orders are shipped in plain, unmarked cardboard boxes or padded mailers with a generic return address to ensure complete discretion.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor its progress.
What is your return policy for glass products?
We offer a 30-day return policy for unused items in their original packaging. Please inspect your items immediately upon arrival; if an item arrives damaged, contact our support team within 48 hours for a replacement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as secure digital payment options. Your billing statement will show a discrete merchant name.
Do you ship internationally?
Currently, we only ship within the United States and Canada. Please check your local laws and regulations regarding the import of specific accessories before placing an order.
Are your products covered by a warranty?
Many of our electronic vaporizers and premium glass pieces come with manufacturer warranties. Details regarding specific brand coverage can be found on the product page or included in the box.